Shipping Policy

At Smart Basket, we aim to deliver your orders quickly and safely.

Order Processing

  • Orders are processed within 24 hours after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

  • Major Cities: 2–4 business days
  • Other Areas: 3–7 business days

Delivery times may vary due to weather, public holidays, or courier delays.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location.
  • Free shipping may be available on selected orders or promotional offers.

Order Tracking

Once your order has been shipped, you will receive a confirmation message with tracking details (where available).

Delivery Information

Please ensure your shipping address and contact number are correct to avoid delivery delays.

Failed Deliveries

If the courier is unable to deliver your order due to an incorrect address or the customer being unavailable, additional delivery charges may apply for re-delivery.

Contact Us

If you have any questions about your shipment, please contact our customer support team. We are always happy to help.

Refund Policy

At Smart Basket, customer satisfaction is our priority. If you receive a damaged, incorrect, or expired product, we are here to help.

Eligible for Refund

You may request a refund or replacement if:

  • You receive the wrong item.
  • The product is damaged during delivery.
  • The product is expired or not fit for use.
  • The item is missing from your order.

Refund Request

Please contact us within 24 hours of receiving your order. To process your request, kindly provide:

  • Your order number
  • Photos of the product (if damaged or incorrect)
  • A brief description of the issue

Non-Refundable Items

Refunds or replacements are not available if:

  • The product has been opened or used (unless it is damaged or defective).
  • The refund request is made after 24 hours of delivery.
  • The damage is caused by improper handling after delivery.

Refund Processing

Once your request is approved, your refund will be processed within 5–7 business days through the original payment method or store credit, depending on the payment option used.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled, but you may request a refund if it meets the eligibility criteria above.

Contact Us

If you have any questions regarding refunds or replacements, please contact our customer support team. We are always happy to assist you.

Cancellation / Return / Exchange Policy

At Smart Basket, we strive to provide the best shopping experience. If you are not satisfied with your order, please review our policy below.

Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled.
  • To request a cancellation, please contact our customer support as soon as possible.

Return Policy

You may request a return within 24 hours of receiving your order if:

  • You received the wrong item.
  • The product is damaged during delivery.
  • The product is expired or defective.
  • An item is missing from your order.

To request a return, please provide your order number and clear photos of the product.

Exchange Policy

We are happy to exchange products if:

  • The wrong item was delivered.
  • The product arrived damaged or defective.

Replacement items will be shipped after the returned product has been verified (if applicable).