Shipping Policy
At OneCart, we aim to deliver your orders quickly and safely across Pakistan.
- Orders are usually processed within 1–2 working days.
- Delivery time may take 3–7 working days depending on your location.
- Shipping charges may vary based on product size and delivery area.
- Customers will receive order updates after confirmation and dispatch.
- Delays can happen during holidays, sales, or due to courier issues.
- Please make sure your shipping address and phone number are correct while placing an order.
For any shipping-related questions, contact our support team anytime.
Refund Policy
At OneCart, customer satisfaction is important to us. If you receive a damaged, defective, or wrong product, you may request a refund or replacement.
- Refund requests must be made within 7 days of receiving the order.
- Products should be unused and in original packaging.
- Refunds are only approved after product inspection.
- Shipping charges are non-refundable unless the mistake is from our side.
- Refunds may take 5–10 working days to process after approval.
- Certain items like personal care or used products may not be eligible for refunds.
For refund or return requests, please contact our support team with your order details.
Cancellation / Return / Exchange Policy
At OneCart, we want our customers to shop with confidence and ease.
Order Cancellation
- Orders can be canceled before they are shipped.
- Once the order has been dispatched, cancellation may not be possible.
Return Policy
- Customers can request a return within 7 days of receiving the product.
- The item must be unused, undamaged, and in its original packaging.
- Returns may not be accepted for certain products such as personal care or used items.
Exchange Policy
- Exchanges are available for damaged, defective, or wrong products.
- Customers should contact support with order details and product images for exchange requests.
- Exchange processing time may take a few working days depending on product availability.
For any cancellation, return, or exchange request, please contact our support team.