Shipping Policy

1. Order Processing Time

All orders are processed within 24–48 hours (Monday to Saturday) after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Coverage

We currently deliver across Pakistan (nationwide).
We aim to cover all major cities, towns, and selected rural areas through our trusted courier partners.

3. Delivery Time

Estimated delivery time depends on your location:

  • Major Cities: 2 – 4 business days
  • Other Cities/Towns: 3 – 6 business days
  • Remote Areas: 5 – 8 business days

Delivery times may vary during sales, holidays, or unforeseen delays.

4. Shipping Charges

Shipping charges are calculated at checkout based on your location and order weight.

  • Standard delivery charges apply on all orders
  • Free shipping may be offered on promotional campaigns or selected products

5. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email.
You can track your order through the courier’s tracking system.

6. Cash on Delivery (COD)

We offer Cash on Delivery in selected areas.
Please ensure someone is available at the delivery address to receive and pay for the order.

7. Delivery Attempts

Courier companies will attempt delivery 1–2 times. If the delivery fails, the parcel may be returned to us.

8. Delays in Delivery

Delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier network issues
  • High order volume (sales/promotions)

We appreciate your understanding in such cases.


9. Incorrect Address

Please ensure your shipping details are correct. OneCart is not responsible for delays or losses due to incorrect or incomplete addresses.

10. Contact Us

If you have any questions regarding shipping, feel free to contact us:

📞 WhatsApp: +92-3259514347

Refund Policy

1. Overview

At OneCart, customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a return or refund under the conditions mentioned below.

2. Return Eligibility

You can request a return if:

  • The product is damaged, defective, or incorrect
  • The item received is different from what you ordered
  • The product is unused and in original packaging

❌ Returns will NOT be accepted for:

  • Used or damaged by customer
  • Change of mind (unless stated in promotion)
  • Clearance or sale items (if mentioned non-returnable)

3. Return Time Frame

You must request a return within 3 to 7 days of delivery.

After this period, return requests will not be accepted.

4. Refund Process

Once your return is approved:

  • The product will be inspected by our team
  • Refund will be processed within 5–10 business days
  • Refund will be issued via:
    • Bank transfer
    • Easypaisa / JazzCash
    • Store credit (if applicable)

5. Replacement Option

Instead of a refund, you may choose a replacement product, subject to availability.

6. Shipping Costs for Returns

  • If the mistake is from OneCart (wrong/damaged item): we cover return shipping
  • If return is due to customer choice (if accepted): customer pays shipping charges

7. Order Cancellation

Orders can only be cancelled if they are not yet shipped.
Once shipped, cancellation is not possible.

8. Non-Refundable Situations

Refund will not be issued in cases of:

  • Customer provides wrong address
  • Failed delivery due to customer unavailability
  • Product damaged after delivery
  • Used or altered products

9. Contact for Returns

To request a return or refund, contact us:


📞 WhatsApp: +92-3259514347

Cancellation / Return / Exchange Policy

1. Order Cancellation

Before Shipping

You can cancel your order any time before it is shipped. Once cancelled, a full refund (if prepaid) will be processed.

After Shipping

Orders cannot be cancelled once dispatched from our warehouse or supplier.

2. Return Policy

We accept returns only under the following conditions:

  • Product is damaged or defective
  • Wrong product received
  • Item is significantly different from description
  • Product is unused and in original packaging

Return Request Time

You must request a return within 3 to 7 days after delivery.

3. Non-Returnable Items

We do not accept returns for:

  • Used or washed products
  • Products damaged after delivery
  • Change of mind (unless specified in promotion)
  • Clearance / discounted items (if marked non-returnable)

4. Exchange Policy

We offer exchanges under these conditions:

  • Size issue (for clothing or wearable items)
  • Wrong item delivered
  • Defective product

  • Exchange Rules:

    • Item must be in original condition
    • Exchange request must be made within 7 days of delivery
    • Exchange depends on stock availability

    5. Refund vs Exchange

    Once your return is approved, you can choose:

    • 🔁 Replacement (same product or similar value item)
    • 💰 Refund (if replacement is not available)

    Refunds are processed within 5–10 business days.

  • 6. Shipping Charges

    • If mistake is from OneCart → We bear return shipping cost
    • If return/exchange is customer request → Customer pays shipping cost

    7. Inspection Process

    All returned items are inspected. If the product does not meet return conditions, it will be sent back to the customer.

    8. Contact for Support

    For cancellation, return, or exchange requests:


    📞 WhatsApp: +92-3259514347